National Credit Regulator : Hiring Call Centre Agent × 2 Posts
National Credit Regulator: Hiring Call Centre Agent × 2 Posts
Closing Date: 20 April 2023
The National Credit Regulator is an equal opportunity organisation that offers competitive market-related packages.
Requirements:
• A Grade 12 certificate, with a one-year post-matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.
• A certificate in debt counseling will be an added advantage.
Duties:
• Act as the point of first contact with stakeholders and thus represent the face of the NCR.
• Interface with consumers via inbound calls, e-mails, and faxes to resolve inquiries related to the NCA.
• Retrieving telephone messages and returning calls timeously.
• Probe and query consumers to assess needs and provide useful information on general and debt counseling matters.
• Participate in activities designed to improve customer satisfaction and business performance.
• Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.
Skills:
• Basic computer proficiency.
• Clear communication skills.
• Ability to listen with empathy and interpret information correctly.
• Good time management skills.
• Strong interpersonal and problem-solving skills.
• Conflict management skills.
• A strong service and results orientation.
• Team player with the ability to multitask.
• Call handling techniques. Knowledge:
• Debt counseling procedures.
• Background on the National Credit Act.
Salary ranges from R64 700 – R116 500 maximum
Suitable persons should send a detailed CV quoting the relevant reference number to:IF-Recruitment@ncr.org.za Correspondence will only be entered into with short-listed candidates. The National Credit Regulator reserves the right not to make an appointment.
Comments
Post a Comment