National Credit Regulator : Hiring Call Centre Agent × 2 Posts

National Credit Regulator: Hiring Call Centre Agent × 2 Posts


Closing Date: 20 April 2023 

The National Credit Regulator is an equal opportunity organisation that offers competitive market-related packages.

Requirements: 
•  A Grade 12 certificate, with a one-year post-matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry. 
• A certificate in debt counseling will be an added advantage.  

Duties:    
• Act as the point of first contact with stakeholders and thus represent the face of the NCR. 
• Interface with consumers via inbound calls, e-mails, and faxes to resolve inquiries related to the NCA. 
• Retrieving telephone messages and returning calls timeously. 
• Probe and query consumers to assess needs and provide useful information on general and debt counseling matters. 
• Participate in activities designed to improve customer satisfaction and business performance. 
• Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.   

Skills:   
• Basic computer proficiency. 
• Clear communication skills. 
• Ability to listen with empathy and interpret information correctly.  
• Good time management skills.   
• Strong interpersonal and problem-solving skills.   
• Conflict management skills.  
• A strong service and results orientation.  
• Team player with the ability to multitask. 
• Call handling techniques.  Knowledge:  
• Debt counseling procedures. 
• Background on the National Credit Act.

Salary ranges from R64 700 – R116 500 maximum

Suitable persons should send a detailed CV quoting the relevant reference number to:IF-Recruitment@ncr.org.za Correspondence will only be entered into with short-listed candidates.  The National Credit Regulator reserves the right not to make an appointment.  



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