SPUR OPERATIONS CADETS' LEARNERSHIP
Reference number: SPG230425-1
Job Title: Learnership
Location: Century City, Cape Town, Western Cape, South Africa
Job Advert Summary
| Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has eight brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella, and Nikos Coalgrill Greek. To retain an exceptional talent pool, the group endeavors to create a great place to work, building a collaborative and innovative performance-based culture that enables each employee to thrive on his or her unique Spur Corporation journey. Spur Corporation’s employees are passionate and purpose-driven people growing great brands. Through their dedicated service and talent, they offer support to the group’s endeavors and operational activities, offering an exceptional return on investment to all its shareholders. A career at Spur Corporation is an opportunity for an employee to nurture, learn, grow, and realize their full potential. An opportunity has become available for a Learnership at Spur Corporation, Century City & Woodmead Office. The duration of the Learnership will be for 12 months, gaining practical experience across all Spur Brands and theoretical experience in generic management qualification- NQF 5.
| Job Requirements: - Grade 12/ Matric.
- A qualification in Operations Management and or Hospitality Management (advantageous).
- Have a Code 8 driver’s license. (Essential)
- Must be between the ages of 18-30.
- In-store operator and or existing area management experience.
- 3 years experience in restaurant senior management or elsewhere in the restaurant industry preferable.
- Computer -MS Word, Excel, PowerPoint.
- Have a strong sense of self-discipline and time management.
- Willingness and ability to travel extensively.
- Excellent work ethic.
- Coordinate and a multitude of stakeholders.
- Interact interpersonal for the full duration of each day with multiple clients as well as adapt easily to different cultures.
- Good communication skills, both verbal and written.
Competencies - Deciding and Initiating Action
- Working with People
- Adhering to Principles and Values
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Writing and Reporting
- Learning and Researching
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
| Role and Responsibilities
Franchisor Profitability - Attend Operations meetings to discuss status reports and action plans to improve store’s turnover and standards.
- Attend follow-up meetings as per the minutes.
- Monitoring branded product off-takes and Central Kitchens off-takes.
- Ensure timeous collection of debtors.
- Ensure timeous collection of declarations and turnover listings to facilitate checking of correct turnovers declared.
- Ensure that all relevant in-store strategic intent is in place and conduct follow-ups to ensure maximum turnover is derived.
- Ensure all franchisee fees and advertising levies are collected/paid by the 15th day of each month.
- Ensure that monthly financial analyses (income statements) are conducted and provide written guidance on improving net profit.
- Assist stores/area managers with the compilation of budgets and cash flows (daily/weekly/monthly).
- Ensure that all relevant in-store strategies are in place, i.e., marketing plans, monthly & weekly overhead budgets and incentives for management, ASPH strategies, staff, and casuals and stock turn ratios, etc.
- Spend quality time with area managers and spend time in stores to ascertain poor food cost/overhead practices and rectification thereof.
Protect the investment of the franchisees through proactive activity and maintenance of high standards. - Implement ongoing follow-ups on strategic intent.
- Ensure that monthly quality and hygiene reports and 'C' follow-ups are done within 10 days.
- Ensure that monthly service assessments and 'C' follow-ups are done within 10 days.
- Training of management, casuals, and staff, utilizing material at the Operations manager’s disposal, e.g., videos.
- Attend Bi-monthly management meetings with owners and management, developing action plans for improvement.
- Utilise tools such as casual and management tests to determine root problems in stores.
- Arrange mystery shopper reports when necessary.
- Assist stores in post-training evaluation.
- Visiting stores to review the quality of products, service, and hygiene and assist when necessary.
- Demonstrating and following up on opening, 11h00 am,17h00 pm, and closing procedures.
- Organise Q-pro Audits for problematic stores.
- Implementing three (3)/ six(6)month marketing plans.
- Ensure that R&M standards are acceptable.
Area Management - Schedule training for new franchisees, staff, and management.
- Assist with the opening of new stores.
- Assist with upgrades, revamps & technical standards in the region.
- Ensure that the Training Centre has sufficient delegates.
Secondary Functions - Handle customer complaints immediately.
- Ensure that all promotions and relevant promotional material are available in-store.
- Collect lease agreements.
- Collect franchise agreements.
- Collect customer care cards.
- Update Extranet/ Intranet information.
- Ensure all Head Office files and administration is kept up to date and organised.
Discretionary Authority - Provide an operations assessment grading.
- Provide a service assessment grading.
- Call a meeting between the Regional Heads and Directors/ COO to resolve operational problems in the store.
- Enforce buyers and suppliers nominated by our company.
- Request profit and loss statements from franchisees.
- Negotiate revamps.
- Implement strategies to improve the Brand and the franchisee's position.
- Convert stores from 30 days to a COD account at Vector.
- Request Q-pro audit for the following:
- Failed hygiene audits
- Poor operational standards
- Enforce the retraining of management/casuals/staff at the store level.
- Arrange mystery shopper reports.
- Draw up repairs and maintenance snag lists and ensure that they are completed by the set date.
- Debate Branded product's viability.
- Organise Franchise Agreements to be signed.
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