Transnet Desktop Analyst : Information Technology

Transnet Desktop Analyst: Information Technology



Closing date: 15 May 2023

Operating Division: Transnet NPA
Position Title: Desktop Analyst 
Employee Group: Permanent 
Department: ICT 
Location: Ngqura - HO
Reporting To: Business Application Support Manager - ICT
Grade Level: H2X
Reference Number: 10287138


Applicants that are interested in applying for any of the advertised positions must apply by registering on the Careers section of the Transnet Internet.  Please take care in completing all required details on the profile, and then apply for the position.

Position outputs: 

1 Ensure uptime of SAP, Portsonline, Business Online, network, internet, mail connectivity, and reliability of equipment used. 
2 Using hardware and software tools effectively to ensure efficient business processes. 
3 Ensure uptime of servers and critical small systems. 
4 Backup management of user data on laptops, IPADs, cellular devices, and small systems. Management of backup tapes and off-site storage areas 
5 Maintain uptime and availability of storage servers. 
6 Maintaining and implementing IMS security measures. 
7 The provision of technical support service for TNPA by analysing, diagnosing, and resolving simple and complicated software/ hardware/ network/ in-house business application software/ server problems and issues that clients experience. 
8 To procure repairs and maintenance and replacement of ICT equipment and goods and services to ensure reduced downtime by ensuring the availability of equipment. 
9 Direct quality assurance testing of new processes or systems and Research and Development testing of new software and hardware to check usability and benefits to TNPA 
10 Distribution of system downtimes, IMS Tips within the Port to assist end-users with basic computing 
11 Install, configure, and repair network printers, non-network printers, SAP printers, and plotters for end-users and dredgers and manage printer cartridge replacements and stock replenishments 
12 Setup, configure and repair video conferencing facilities, boardroom equipment (projectors, microphones, teleconference devices, pointers), and digital signage connectivity issues at all TNPA sites 
13 Install and configure equipment and external Client’s hardware for special projects and training sessions 
14 Ensure availability of LAN, WAN, WIFI, WWAN (3g), and APN for remote access on laptops, IPADs, cellular devices, marine tugs, and dredgers 
15 Project Management – The execution of IMS-related minor works projects for various business units in the Port – Full project life cycle 
16 First-line support of all functions that are outsourced to third parties – VTS, Printers, network, audiovisual, digital signage, VC, Ops Centres, Voice recording, Radar equipment, Radio equipment 
17 Equipment and Computer room maintenance and management – Physical and Electronically 
18 Updating and maintaining Software license and Hardware inventories 
19 Desktop capacity planning including monitoring of user disk usage on servers and mailbox sizes to ensure availability of services. 
20 Management and monitoring of all Third Party staff while working on devices in the IMS environment – escalation and liaison with suppliers 
21 Management and control of all IMS loan equipment 

Qualifications & Experience: 

▪ 3 Year Diploma in Information Technology 
▪ Microsoft A+ certification will be an added advantage 
▪ N+ certificate will be an added advantage 
▪ Code B driver's license 
• 5 years of working experience in an IT Environment 

Competencies: 
Knowledge 
▪ Hardware and software maintenance, support, and troubleshooting 
▪ TNPA Business processes 
▪ Network environment knowledge 
▪ Corporate Governance 
▪ Project Management 
▪ Backup and server support 
▪ Service Level Agreements 
▪ Server hosting facilities and requirements 
▪ IMS Procedures and Policies 

Skills
▪ Technical aptitude 
▪ Communication 
▪ Benchmarking 
▪ Assessment 
▪ Project Management 
▪ Change management 
▪ Analytical skills 
▪ Standards development 
▪ People skills 
▪ Sound problem-solving 
▪ Self-directed and proactive 
▪ Strategic planning 
▪ Decision making 
▪ Diagnostic ability 
▪ Resourcefulness and creativity 
▪ Prioritization and business awareness 

Attitudes 
▪ Attention to details 
▪ Assertive 
▪ Customer service 
▪ Integrity 
▪ Output driven 
▪ Innovative & creativity 
▪ Team Orientation – sharing of knowledge 
▪ Change orientated 
▪ Ethical 
▪ Positive attitude and willingness 
▪ Process orientated 
▪ Strategic Awareness 
▪ Commitment and dedication 
▪ Leadership 
▪ Adhere to Policy 
▪ Team Player 

PLEASE NOTE: Transnet, its employees or its representatives never ask for a fee from job seekers. Any such requests are fraudulent. Please report any suspicious activities in this regard to the Transnet anti-fraud line on 0800 003 056.


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