Clicks Group : TVET Graduates Programme 2023

Clicks Group: TVET Graduates Programme 2023 

Location: Gauteng

Brand: The Body Shop

Job category: Graduate

Industry: Wholesale & Retail Trade

Contract: Fixed-Term Contract

Closing date : Not specified

Introduction

Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our Body Shop products with our customers? We have an exciting opportunity in Clicks' stores for TVET Graduates.


Job description

This is a structured programme that offers students the opportunity to rotate within a department with all the necessary support to acquire the practical components (workplace experience) in their field of study.

Minimum requirements

Job Objectives:

  • To achieve high levels of customer satisfaction by being visible, knowledgeable, and customer-focused.
  • To increase customer loyalty through promoting Makeovers and skin consultations within the store.
  • To achieve Body Shop sales goals by engaging with the customer and providing personalized customer service at all times.
  • To monitor and improve/increase stock availability by following stock management processes i.e. actioning weekly counts, zero low stocks.
  • To maintain high levels of store standards through daily housekeeping and merchandising principles.
  • To prevent shrinkage and loss by being accurate, honest, and vigilant in all job duties.
  • To assist with in-store training and coaching related to the make-up and skincare categories by sharing information within the store related to techniques, trends, and diagnostic tools.
  • To assist with in-store training and coaching related to the make-up and skincare categories by sharing information within the store related to techniques, trends, and diagnostic tools.

Education and Experience:

  • Matric/Grade 12 (Essential)
  • N6 in Make-up and/or Skincare (Beauty)/Cosmetology/Business Management/ Marketing Management (Essential)
  • Unemployed TVET Graduates that require 18 months of in-service training (Essential)
  • Desirable: experience in a customer-facing role within a retail/FMCG store operations environment

Job-related knowledge and skills 

  • Basic Computer Literacy
  • Basic retail industry principles
  • Selling skills
  • Interacting with customers
  • Stock Management principles
  •  Communication skills
  •  Accuracy
  •  Interpersonal skills
  •  Good literacy and numeracy
  • Ability to speak English and preferably one other official language.


Competencies required:
 
  • Applying Expertise and Knowledge
  • Relating and Networking
  • Coping with Pressures and Setbacks
  • Working with People
  • Following instructions and procedures
  • Adhering to Principles and Values
  • Delivering results and meeting customer expectations



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