Leroy Merlin : Contact Centre Agent (Fourways)

Leroy Merlin: Contact Centre Agent (Fourways)





Reference Number: LM-698

Location:Fourways

Closing date: Not Specified


Description


The purpose of the contact centre agent is to respond to incoming and outgoing calls to and from customers. Respond to enquiries (calls, emails, and social media platforms), manage complaints, troubleshoot significant customer service problems, and provide general information. The consultant will be a member of the primary contact team. 
Your responsibility is also to project a professional company image through voice and online interactions.
Job Responsibilities: 

  • Answer incoming calls and respond to customers' emails as well as other social media platforms in a professional, efficient, and effective manner.
  • Providing customers with the organization’s service and product information
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Recording details of comments, inquiries, complaints, and actions taken
  • Manage and resolve customer queries, and complaints as well as provide relevant feedback to customers. 
  • Identify and escalate issues to the relevant Department manager or Head of the Department
  • Route calls to appropriate resources
  • Other duties assigned

Requirements
  • Grade 12 or equivalent
  • Proficiency in relevant computer applications 
  • 1- 3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Pay attention to detail
  • Be diligent, timely, and professional
  • Strong listening, verbal, and written communication skills


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