Nedbank : Client Services Consultant

Nedbank: Client Services Consultant 





Location:  Pretoria

Closing date: Not Specified

Job Purpose

To provide administrative services to clients by attending to traactional, lending and investment needs to achieve Nedbanks' strategic focus to become a client-centric bank.

Job Responsibilities

  • Build relationships with clients to gain an understanding of their needs by providing service in line with Nedbank standards.
  • Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
  • Compile client information complying with standards; policies and procedures before submission to Operations for vetting.
  • Monitor internal processes by reporting on the effectiveness thereof.
  • Provide feedback to internal stakeholders by meeting internal Service Level Agreements requirements.
  • Utilize resources by adhering to Nedbank policies; procedures and standards.
  • Manage risk by protecting client confidentiality through compliance with the Protection of Personal Information Act.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy.
  • Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
  • Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting the implementation of tools; policies and procedures.
  • Keep abreast of legislation and other industry changes that impact the role by reading the relevant newsletters; websites and attending sessions.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with the team and stakeholders.
  • Ensure that your contribution and participation contribute to the achievement of team goals.
  • Create and manage own career through guidance and support of management; department and colleagues.
  • Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with the team.
  • Manage client interest claims by attending to client instructions according to timeframes and standards set out in policies and procedures.
  • Manage risk by following the authentication process and complying with regulatory standards.
  • Manage client communication by providing information to minimize cost according to banking regulatory and legislative requirements.
  • Build relationships with clients to gain an understanding of their needs by providing service in line with Nedbank standards.
  • Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with the team.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Certificate: Banking

Minimum Experience Level

2-3 years experience in a client relationship role in the financial industry

Technical / Professional Knowledge

  • Microsoft Office
  • Administrative procedures and systems
  • Data analysis
  • Business writing skills
  • Relevant regulatory knowledge

Behavioral Competencies

  • Building Customer Loyalty
  • Initiating Action
  • Applied Learning
  • Communication
  • Technical/Professional Knowledge and Skills
  • Managing Work



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